Practical workplace workshop
Understanding defensiveness and building healthier responses to feedback and challenge
Defensiveness is a common, human response, especially when we feel criticised, misunderstood, or under threat.
This workshop helps participants understand why defensiveness shows up, how it impacts communication and relationships at work, and what they can do to respond more constructively in challenging moments.
Key learning outcomes
Participants will:
- Understand defensiveness as a natural threat response
- Identify personal triggers for defensiveness
- Recognise common defensive behaviours
- Explore how values and emotions influence reactions
- Learn strategies to respond more constructively to feedback
- Practise communication and grounding skills for difficult conversations
Delivery details
Format
In person or virtual
Duration
1 or 2 hour sessions available
Group size
Varies by duration and format
Tailored
To suit organisational contextWhen conversations trigger defensiveness
Defensiveness often shows up in everyday workplace moments. Feedback conversations, performance discussions, or moments of pressure can quickly feel personal.
This can look like:
- Justifying or explaining behaviour
- Shutting down or disengaging
- Becoming reactive or argumentative
- Deflecting with humour or avoidance
Over time, these patterns can strain relationships, reduce trust, and make important conversations harder than they need to be.
Understanding defensiveness helps people respond with greater awareness, stay open to feedback, and maintain more constructive working relationships.
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Let's talk
Share some details about your organisation, your team, and any change challenges you’re navigating. One of our friendly team members will be in touch to book a free chat and explore the best fit for your needs.